This statement applies to:
Signpost Stockport for Carers, registered charity in England and Wales 1085727
Signpost Stockport for Carers is registered as a data controller with the Information Commissioner for the United Kingdom. We are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current UK GDPR legislation and Internet best practice.
You can use most of the features of our website without disclosing any personal information. A few optional features of this site, such as membership registration forms, ask you to provide some personal information (eg. name and address, e-mail address).
We will analyse information provided by you in order to determine which communications are most effective, and help us to reduce our administration cost and increase the funds available to support carers. If we wish to use your personal information for an additional purpose, we will always ask you to agree at the point of collection.
If you have already supplied us with personal information, you can change your instructions at any time by contacting Signpost Stockport for Carers on 0161 442 0442 or writing to us at The Heatons Centre, Thornfield Rd, Heaton Moor, Stockport, SK4 3LD.
Lawful Basis for processing data
In line with GDPR Signpost Stockport for Carers processes all personal data lawfully, fairly and in a transparent manner, under Article 6 of the regulation and in line with Article 5(2) the following lawful bases have been identified.
Consent- the individual has given clear consent for Signpost to process their personal data for a specific purpose.
Performance of Contracts – the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
Legitimate Business – processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
Uses of personal data
Signpost Stockport for Carers will use your details for:
We may share your details with trusted service providers in order to fulfil the above services. Where this service is done on behalf of Signpost Stockport for Carers this is done under contract and relevant security measures are taken.
Signpost retains personal data in accordance with statutory retention periods, where applicable. Personal data is deleted where there has been no contact from you for 2 years.
If you feel there is a problem with the way that Signpost Stockport handles your data, you have the right to complain to the Information Commissioners Office (ICO)
Disclosure of data
We will not sell your data to any third party; however, we may share with trusted service providers in order to fulfil the required services to you.
Where other companies are used to capture data or undertake fulfilment services on our behalf, these activities are carried out under contract in compliance with the Data Protection Act requirements.
We respect your privacy and will not sell your personal data to any third party.
Signpost Stockport for Carers will use your details to tell you about our conservation and fundraising; to run your membership; to conduct analysis and to contact you for research purposes. If you do not wish to receive marketing information in the following ways, please let us know.
For further information on the full range of our activities and your privacy choices, please contact Signpost Stockport for Carers on 0161 442 0442.
You will be indicating your consent to receiving marketing messages from us UNLESS you have indicated an objection to receiving such messages by ticking the appropriate box. You will continue to receive information of those products or services that are likely to be of interest to you, in accordance with the preferences that you indicated when you provided your personal data.
If at any point you would like to opt out of receiving communications, including marketing, from us or would like to change the channel of communication for example email or post that we use to contact you, please contact Signpost Stockport for Carers on 0161 477 0442, or write to us at The Heatons Centre, Thornfield Rd, Heaton Moor, Stockport, Sk4 3LD.
Users aged under 16
If you are aged under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to this website or Signpost Stockport for Carers. Please note that Signpost Stockport for Carers will not accept online donations or orders for goods or services from persons aged under 16 years.
We do have activities for under 16s, for our young carers, prior to taking part in these please ensure you speak to your parent or guardian. Parent/Guardian consent is required for all those under 16.
Parents and guardians
We encourage you to be aware of the activities in which your children are participating in both offline and online, particularly with regard to third party websites. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.
Access to your own information
You can contact us anytime by letter or telephone to change or update your details. You can obtain a copy of your record this is known as subject access request.
If you have any problems or queries about your data, please contact Signpost Stockport for Carers on 0161 442 0442 or at The Heatons Centre, Thornfield Rd, Heaton Moor, Stockport, SK4 3LD
Website Cookies and tracking
Some bits of our site rely on cookies. Most browsers will allow you to control how cookies are handled, whether they are accepted and how long they are stored for. All browsers do this differently, but if you’re concerned about privacy and security then please have a look in the ‘help’ documentation for your particular browser.
We also make use of some simple image files provided by suppliers, such as DoubleClick and Google Analytics, to help measure the usage of our site, show relevant advertising and track the results of our advertising on third party websites. They are tiny and transparent, so they can’t be seen, and won’t make any noticeable difference to your experience, nor do they give away any personal data.
You may notice some third party cookies not related to Signpost Stockport for Carers when you visit a page, Signpost Stockport for Carers does not control these cookies and we recommend you check the third party websites for more information.
The type of cookies used and their purpose is explained further:
Further information about cookies including how to manage and delete them can be found at www.allaboutcookies.org.
All Signpost Stockport for Carers forms which request credit card or bank details use the SSL (Secure Sockets Layer) protocol for encryption. Most web browsers (Microsoft Explorer, Mozilla Firefox, Safari, Google Chrome etc) support SSL. The link between your web browser and the server is secure if your web browser displays a small padlock or key symbol somewhere in the frame, or the address bar shows a web address beginning https:// (rather than http://).
Links to third party websites
The Signpost Stockport for Carers website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest, or use, to Signpost Stockport for Carers website users. Signpost Stockport for Carers is not responsible for the content or functionality of any of these external websites – but please let us know if a link is not working (use the ‘Contact us’ link which can be found at the top of every page). Visitors to the Signpost Stockport for Carers website should be aware of the following:
In purchasing goods or services from any of the companies to which the Signpost Stockport for Carers site links, you are forming a contract with the company(s) concerned (agreeing to their terms and conditions), not Signpost Stockport for Carers.
Like many organisations, we are experiencing increased demand for our services alongside reduced funding and donations. To enable our team to work as effectively and efficiently as possible, we have taken the difficult decision to close our phone lines from 1pm, Monday – Friday.
If you do call us in the afternoon, please do leave a message with your name, number and a summary of your enquiry. Our colleagues will be checking voicemails throughout the afternoon and will call you back as soon as possible. This will be within 2 working days. Alternatively, please email firstname.lastname@example.org
We are sorry for any inconvenience this may cause, and thank you in advance for your understanding.